Terms of Use

These terms tell you the rules for using our “Website” Which refers to the domain www.MyCasaAway.com any subdomains, our Software & other Services.

Throughout this document we refer to them as the “Terms”.

A reference to “you” or “your” is a reference to the user of this Website.

Who we are and how you can get in touch with us

My Casa Away Ltd Registered office address is: Top Floor Claridon House, London Road, Stanford Le Hope, Essex, England, SS17 0JU; We are not Estate Agents, Finance Brokers, or Insurance Brokers.

We are providers of the Website. It is our Members (which include estate agents, property professionals, finance brokers, insurance brokers, home owners, and are referred to as “Members”) that display property details for you to view online.

You can contact us for information about policies & terms at [email protected]

By Using our Website & Services you Accept these Terms

These Terms set out all of the rules and obligations that apply to your use of the Website

By using our Website, you confirm that you accept these Terms and that you agree to comply with them.

If you do Not agree to these Terms, you must not use our Website.

You must be at least 18 years of age to use our Website. By using our Website and accepting these Terms, you confirm that you are at least 18 years of age.

We remind you that these Terms are a legally binding agreement between you and us.

These Terms may also make reference to other terms that apply when using our Website, such as our Privacy Policy and Cookie Policy which are available for you to review.

We Can make changes to these Terms at any time and at our sole discretion

We amend and change these Terms from time to time. Please check these Terms to ensure you understand the Terms that apply at that time.

We May make changes to our Website and Services at any time

We may from time to time change this Website or suspend or discontinue any aspect of this Website, which may include your access to it.

Your Obligations as a User and the Acceptable Use of the Website

You accept that you are solely responsible for ensuring that your computer system meets all relevant technical specification necessary to use this Website and that your computer system and devices are compatible with this Website, Software or Services.

You must not misuse our system or this Website. In particular, you must not hack into, circumvent security or otherwise disrupt the operation of our system and this Site, or attempt to carry out any of the foregoing. This includes introducing worms, viruses, trojans or other material which is technologically harmful.

You must not misuse any forms on the Website and any information to forms you submit must be a genuine enquiry.

You must not spam any forms on the Website and must be a genuine enquiry.

You must not use or attempt to use any automated program or computer tool to access our system or this Website without our permission.

You must not use any scraping technology on the Website.

Obtaining access to any part of our system or this Website by means of any such automated programs or online tools is strictly unauthorised and prohibited.

You must not upload or use inappropriate or offensive language or content or solicit any commercial services in any communication, form or email you send or submit, from or to the Website.

Interacting with our Website & Services

When you fill out and submit an enquiry form on our Website, on Social Pages, Landing Pages & Ad Campaigns, your personal information will be processed in accordance with our Privacy Policy which can be viewed online.

Enquiry forms on our Website should only be used for the purpose for which they are intended. If we (in our reasonable opinion and at our sole discretion) suspect a form has been used for a purpose which they are not intended for, irrespective of whether the misuse is a result of recklessness or negligence, or malicious intent, we reserve the right to withhold the transmission of that form to the intended recipients without giving any notice or warning to you.

All content that you upload to our Website will be considered non-confidential and non-proprietary and we have the right to use any such content for any purpose, subject to the terms of our Privacy Policy.

We also have the right to disclose your identity to any third party who claims that content posted by a User to our Website breaches that third parties’ legal rights.

The views expressed by Users or Members do not represent My Casa Away views or values.

All content that you upload to our Website must be


Comply with the applicable law of the country from which they were posted.

Your content must no

Contain any material which is defamatory of any person; could be considered obscene, offensive, hateful, discriminatory, unethical, immoral or inflammatory; or potentially infringe the intellectual property rights of a third party.

We will determine in our discretion whether there has been a breach

Immediate, temporary or permanent withdrawal of your right to use our Website, Services;

Immediate, temporary or permanent removal of any property listing, information, material uploaded by you.

Further legal action against you

Disclosure of information to law enforcement agencies if we deem it necessary

Registering on the Website & Services

To gain access to certain Services you will need to register (free of charge) as a My Casa Away Website user.

You must be at least 18 years of age to register. At our discretion, we may refuse your application for registration.

You must ensure the password you use is unique.

You must ensure the password is not to be re-used anywhere else such as other websites, portals, or any other accounts.

You must enter the correct information to complete the registration process.

You accept sole responsibility for all use of and for keeping secret any password that may have been given to you or chosen by you for use on this Website.

We have the right to disable any account or password, whether chosen by you or allocated by us, at any time.

Intellectual Property

The copyright and all other intellectual property rights in this Website, on Social Media Pages, in Mobile Apps, (including all databases, text, graphics, code, files, links and other materials published by us) belong to us.

All rights are reserved.

You must not copy, transmit, modify, republish our content without our written permission.


Due to the nature of software and the internet, we do not warrant that your access to, or the running of, this Website will be uninterrupted or bug/error free all of the time.

We may suspend, withdraw, discontinue or change all or any part of our Website without notice and at our sole discretion.

Whilst we endeavour to ensure that any material available for downloading from this Website (such as a property brochure) is not contaminated in any way, we do not warrant that such material will be free from infection, viruses and/or similar code.

The information provided on this Website is for general interest only and does not constitute specific advice.

Although we make reasonable efforts from our side to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up to date.

We give no warranty or guarantee that the Website or information available on it complies with laws other than those of England.

We are not an estate agency.

The details of the properties available on this Website are provided to us by our members for your information only.

We do not verify all the property details provided to us and give no warranties or representations as to their accuracy or completeness.

If you rely on these details, you do so at your own risk.

We may Suspend or Withdraw our website at any time

We do not guarantee that our Website, or any content provided by us, will always be available or be uninterrupted.

We may suspend or withdraw or restrict the availability of all or any part of our Website at any time.

We are Not responsible for Websites, Businesses, Members we link to

This Website contains links to websites operated by third parties. We have no control over their individual content.

We give no warranties or representations as to the accuracy or completeness of any of the information on any linked website.

The links are for your convenience only. We do not recommend any products or services advertised on those websites.

If you decide to access any third party website linked from My Casa Away, you do so at your own risk.


Whether you are a consumer or a business user we do not exclude or limit in any way our liability to you where it would be unlawful to do so.

We will not be liable for any failures due to software or internet errors or unavailability, or any other circumstances beyond our reasonable control.

We do not accept any liability for loss of your password or account ID caused by a breakdown, error, loss of power or otherwise caused by or to your computer system.

We will not be liable for any loss or damage caused by a virus, denial of service or other technologically harmful material that may infect your computer equipment, programs, data or other proprietary material due to your use of our Website or to your downloading of any content on it, or any website linked to My Casa Away.

If you choose to contact our members using the Website, engage with an Ad Campaign, or Social Media pages, your details (including your e-mail address, telephone number and property requirements) will be sent to the member that you are enquiring with.

We do not accept any liability for any subsequent communications that you receive directly from that member.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: use of, or inability to use, our Site; or use of or reliance on any content displayed on our Website.

In particular, we will not be liable for: Loss of profits, sales, business, or revenue; Business interruption; anticipated savings, goodwill, reputation, loss or damage.

Our delay or failure to exercise or enforce any right or provision of these Terms of Use shall not constitute or be construed as a waiver of such right to act.

Note that these Terms, their subject matter and their formation, are governed by English law.

We shall not be responsible for any breach of these Terms of Use caused by circumstances beyond our control.

My Casa Away Ltd

Last issued: 01/09/2022

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